Customized Product Policy

Last updated: 28 Oct 2026

Personalized gifts are the heart of Gifty. This policy explains how we handle the photos, names and messages you give us, and what to expect from a made-to-order product.

Your content

• Upload clear, high-resolution photos. Low-resolution, dark or blurry photos may print less sharply – we will tell you if we notice a problem.
• Check spelling, names, dates and messages carefully. We print exactly what you submit.
• Only upload content you own or have permission to use. We do not print copyrighted characters, brand logos, offensive or illegal content, and may cancel such orders with a full refund.

Design preview

Where available, the live designer shows how your gift will look. The preview is a close guide; small differences in position, crop, colour and size can occur because of printing and the product material.

Making time

Each item is made after you order. Making usually takes 2 working day(s) before dispatch; see our Shipping Policy for delivery times.

Colours and finish

Colours can look slightly different on screen and in print. Materials like wood, glass, fabric and ceramic have natural variations, which make each piece unique.

Changes and cancellations

Changes are possible only before production starts. Once your item is personalized it cannot be cancelled, returned or exchanged for change of mind – see our Cancellation Policy and Refund & Return Policy.

Privacy of your photos

Your uploads are stored securely, used only to make your order and never shared publicly without your permission. See our Privacy Policy.

Contact Us

For any question about this policy or your order, please contact Gifty:

• Email: hello@gifty.in
• Phone: +91 98765 43210
• WhatsApp: +919876543210
• Address: Gifty Studio, Mumbai, Maharashtra 400001, India
• Support hours: Mon – Sat: 10:00 AM – 7:00 PM · Sunday: Closed