Privacy Policy
Last updated: 28 Oct 2026
This Privacy Policy explains how Gifty (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit localhost or place an order with us. By using our website you agree to this policy.
Information we collect
- Order and account details – name, email address, phone number, billing and delivery address.
- Personalization content – photos, names, messages and dates you upload or type to personalize a product.
- Payment information – payments are processed by secure third-party payment gateways. We do not see or store your full card, UPI or net-banking details.
- Technical data – IP address, browser and device type, pages visited and cookies, used to keep the site working and secure.
- Communication – messages you send us by email, phone, WhatsApp or our contact form.
How we use your information
- To make, personalize, pack and deliver your order.
- To send order confirmations, delivery updates and support replies.
- To process payments, refunds and prevent fraud.
- To improve our products, website and service.
- To send offers and news – only if you have agreed, and you can unsubscribe at any time.
Your photos and personalization content
Photos and text you upload are used only to make your order. They are stored securely, are not publicly visible and are never used for advertising without your written permission. We delete order artwork after a reasonable period once the order is complete; you may ask us to delete it sooner.
Sharing your information
We do not sell your personal data. We share only what is necessary with:
- Courier and logistics partners, to deliver your order.
- Payment gateways and banks, to process payments and refunds.
- Service providers who host our website or send our emails and messages.
- Government or law-enforcement authorities when required by law.
Cookies
We use cookies to keep items in your cart, remember your login and preferences, and understand how the site is used. You can block or delete cookies in your browser settings, but some features (like the cart) may stop working.
Data security and retention
Our website uses SSL encryption, and access to customer data is limited to people who need it to fulfil orders. We keep order records for as long as needed for delivery, support, accounting and legal requirements.
Your rights
In line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may ask to access, correct or delete your personal information, or withdraw consent for marketing messages. You can update your details in My Account or contact us.
Grievance officer
For any privacy concern or complaint, please contact our grievance officer. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
- Name: Customer Support Team
- Contact details are given at the end of this page.
Changes to this policy
We may update this policy from time to time. The latest version is always available on this page.
Contact Us
For any question about this policy or your order, please contact Gifty:
- Email: hello@gifty.in
- Phone: +91 98765 43210
- WhatsApp: +919876543210
- Address: Gifty Studio, Mumbai, Maharashtra 400001, India
- Support hours: Mon – Sat: 10:00 AM – 7:00 PM · Sunday: Closed